Welcome to www.oldcabinplaid.com. We are dedicated to ensuring a transparent and reliable purchasing experience for our customers across Europe and the United States. Please review our refund and return terms below.
- Company & Operational Overview
Brand Name: Oldcabinplaid
Official Website: www.oldcabinplaid.com
Operational Contact Email: operation@oldcabinplaid.com
- Payment Methods & Refund Processing
We support secure and transparent transaction methods for our customers in Europe and the United States. We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment methods such as Apple Pay, Google Pay, and other major electronic wallets.
In the event that an eligible refund is approved, funds will be processed and returned using the original payment method utilized during checkout.
- Shipping, Transit Times, and Tracking
Carrier Partners: We cooperate with established international carriers, including DHL, FedEx, and UPS Priority services, to deliver our vintage-styled blankets and heritage home textiles.
Transit Duration: Standard delivery typically requires 7 to 10 business days from dispatch.
Automated Tracking Updates: At key milestones—including order dispatch, arrival at carrier transit hubs, and local out-for-delivery updates—our system automatically sends logistics tracking notifications to the email address you provided at checkout (operation@oldcabinplaid.com correspondence).
Transit Delays & Investigations: If an order exceeds the standard transport timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings and actual circumstances, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Right of Withdrawal & Standard Returns
Our return policies fully comply with mandatory consumer protection regulations in Europe and the United States:
14-Day Right of Withdrawal (EU Customers): Consumers residing in the European Union hold the statutory right to withdraw from their purchase contract within 14 days without providing any reason. The withdrawal period expires 14 days after the day you (or a designated third party other than the carrier) acquire physical possession of the goods. To exercise this right, you must notify us via an unequivocal email statement sent to operation@oldcabinplaid.com.
Return Addresses for Eligible Returns:
European customer returns shall be sent to: [ _________________________________ ]
American customer returns shall be sent to: [ _________________________________ ]
- Defective or Damaged Items
If a customer receives an item that features flaws or damage, there is no requirement to physically return the damaged item.
You may contact our support team via email at operation@oldcabinplaid.com within the applicable timeframe and provide clear photographic evidence of the issue.
Upon reviewing and verifying the evidence, we will promptly process a full refund or issue a replacement order without requiring you to ship the damaged item back.
- Governing Law
This Refund and Return Policy shall be governed by and construed in accordance with the laws of Germany, without prejudice to any mandatory consumer protection statutory provisions applicable in your country of residence within the EU or the US.